About Pragati
Registered Head Office
Pragati Insurance Limited
Pragati Insurance Bhaban
20-21 Kawran Bazar
Dhaka-1215, Bangladesh
Phone: PABX: +880-2-55012680-2
Hotline : 09613115511
FAX: +88-02-55013694, +88-02-9134335
E-mail : info@pragatiinsurance.com
Nature of Business : All kinds of non-life insurance business
Number of Branches : 40
Number of Employees : 560
Pragati Insurance Limited is rated ‘AAA‘ for the Long Term rating by the National Credit Rating Ltd. ‘AAA‘ signifies ‘VERY STRONG‘ financial security characteristics and with which an entity is adjudged to have very good financials, claim paying ability and first rate operating environment.
- International Arch of Europe Award 2012 given by Business Initiative Direction, Geneva, in recognition of its quality and excellence in service in the non-life insurance services in Bangladesh.
- The World Quality Commitment Award 2008 given by Business Initiative Direction, Paris, in recognition of its quality in service in the non-life Insurance companies services in Bangladesh.
- International Star Award for Quality 2007 presented by Business Initiative Direction, Geneva, for being one of the most outstanding companies in Bangladesh in the Insurance sector.
Paid-up capital of the company is Tk. 688.69 million and Reserves stood at Tk.3,143.24 million thus making an equity base of Tk.3,870.4 million as of December 2023.
Total Asset as of 31st December, 2023 stood at over Tk.6,340.9 million.
Investment:
Company’s investment as of December 31, 2023 at cost price in Share, Debentures and Government Securities at Tk.813.47 million.
Land & Building
Freehold Land 86.87 katha at Panthapath and 16 storied Commercial space with car parking measuring 104,000 sft at 20-21 Kawran Bazar Comercial Area, Dhaka-1215. The value of the Land & Building as of December 31, 2023 Tk.2,106.21 million.
Claim Settlement:
Client Excellent Service and Prompt Settlement of claim are the key to the success and growth of the company. Claims are settled immediately on completion of the required formalities by the insured and the surveyors. The company has settled claim (Gross) during the year 2023 Tk. 901.45 million.
Our Vision & Mission
OUR VISION
Our vision is to be the leaders in non-life insurance industry in the country by way of providing expeditious and courteous services to all our clients; to operate by code of conduct motivated by a value system that promotes integrity, performance and personal growth, and to maintain our leading edge in the industry by striving to boost our fin and al strength and profitability.
OUR MISSION
Our mission is to provide innovative and cost effective non-life insurance solutions to our clients and an acceptable return to our shareholders through committed and professional staff.
CORE VALUES
Veracity
At the core of our organizational ethos lies an unwavering commit- ment to veracity. We hold ourselves to the highest ethical standards, ensuring that integrity and honesty permeate every aspect of our operations. Our adherence to ethical principles serves as the corner- stone of trust and credibility, guiding our interactions with custom- ers, stakeholders, and regulatory bodies alike. We believe that trans- parency and professionalism are non-negotiables, fostering a culture of integrity that underpins our reputation and relationships.
Customer Spotlight
Central to our mission is an unwavering dedication to placing the spotlight firmly on our customers. We are driven by a singular goal: to surpass customer expectations and deliver unparalleled value at every opportunity. This commitment is manifested through a deep understanding of our customers’ needs and aspirations, allowing us to tailor our services to meet their specific requirements. By consist- ently delivering exceptional service and support, we endeavor to cultivate enduring relationships founded on trust, satisfaction, and mutual respect. Our relentless pursuit of customer satisfaction is the bedrock upon which our reputation as a trusted partner and advisor is built.
Innovation
Innovation is not merely a buzzword; it is a fundamental aspect of our organizational DNA. We embrace a culture of continuous innovation, where creativity and forward-thinking are encouraged and celebrated. Our commitment to innovation is reflected in our relentless pursuit of new ideas, technologies, and methodologies that push the boundaries of what is possible. By fostering a culture of creativity and experimentation, we empower our teams to think outside the box and explore new avenues for growth and development. Our dedication to innovation ensures that we remain agile and adaptable in a rapidly evolving marketplace, positioning us at the forefront of industry trends and developments.
Risk Management Excellence
As an insurance company, our ability to effectively assess, mitigate, and manage risk is paramount. We employ robust risk management practices to identify potential threats and vulnerabilities, Implementing strategies to minimize their impact on our operations and stakeholders. Through comprehensive risk assessments and proactive risk mitigation efforts, we strive to protect our customers, assets, and reputation from potential harm.
Regulatory Compliance
Compliance with regulatory requirements is non-negotiable for our organization. We adhere strictly to all applicable laws, regulations, and industry standards governing the insurance sector. Our commitment to regulatory compliance extends beyond mere adherence to legal mandates; we proactively engage with regulatory bodies to stay abreast of evolving requirements and ensure that our practices align with the highest standards of ethical conduct and governance.
Customer Education and Empowerment
We believe in the importance of educating and empowering our customers to make informed decisions about their insurance needs. We provide comprehensive information and resources to help customers understand their coverage options, rights, and obligations. Through educational initiatives, workshops, and digital tools, we empower customers to navigate the complexities of insurance with confidence and clarity, fostering a sense of ownership and empowerment in their insurance journey.
Community Engagement and Corporate Sociai Responsibility
As a responsible corporate citizen, we are committed to making a positive impact in the communities we serve. We actively engage in corporate social responsibility initiatives aimed at addressing societal needs and promoting sustainable development. Whether through philanthropic efforts, volunteerism, or environmental stewardship programs, we strive to be a force for good, contributing to the well-being and prosperity of our communities.
Continuous Learning and Development
We recognize that ongoing learning and professional development are essential for personal and organizational growth. We invest in the continuous training and development of our employees, providing opportunities for skill enhancement, career advancement, and knowledge acquisition. By fostering a culture of continuous learning and innovation, we ensure that or team members remain at the forefront of industry trends and best practices, driving excellence and innovation across our organization.
Teamwork
We recognize that our greatest strength lies in the collective talents and expertise of or team members. We place a premium on collaboration and teamwork. Through effective communication, mutual respect, and shared goals, we create an environment where every individual feels valued and empowered to contribute their unique talents towards a common objective. Our commitment to teamwork extends beyond departmental boundaries, fostering a culture of collaboration and cooperation that permeates every aspect of our organization.
Professionalism
Professionalism is the cornerstone of our approach to business. We pride ourselves on our unwavering commitment to excellence, conducting ourselves with the highest levels of expertise, diligence, and integrity. Our team members posses a deep understanding of their respective roles and responsibilities, enabling them to deliver exceptional service and support with precision and proficiency. We approach every task with meticulous attention to detail, ensuring that our actions are guided by sound judgement and best practices. By upholding the highest standards of professionalism, we earn the trust and confidence of our customers, stakeholders, and partners, solidifying our reputation as a leader in our field.
Business Strategy
Embedded within the fabric of our business strategy there lies a resolute commitment to sustainable and profitable growth, a pursuit that not only enriches our company but also champions the interests of our diverse array of stakeholders. Central to this strategy is our unwavering focus on comprehending and address- ing the diverse needs of our customers. We recognize that our success is intrinsically tied to the satisfaction and loyalty of our clientele. Therefore, we devote considerable resources to gain ing a deep understanding of their requirements, preferences, and pain points.
We recognize, with utmost clarity, that our trajectory of success is intricately intertwined with the satisfaction and loyalty of our clientele. Thus, we channel substan- tial resources towards delving deep into the intricacies of their requirements, preferences, and challenges.
This customer-centric ethos permeates every facet of our operations, guiding our trajectory from product ideation to service delivery. Our relentless endeavor is to proffer insurance solutions of unparalleled quality, ones that not only fulfill but surpass the expectations of our discerning customers. By consistently delivering value-added services and bespoke coverage options, we strive to cultivate robust and enduring relationships with our esteemed clientele. Firmly rooted in our belief is the understanding that by placing the customer at the vanguard of our strategic endeavors, we catalyze a ripple effect that augurs well for all our stakeholders. Contented customers are not only more inclined towards loyalty but are also predisposed to renew policies and advocate for our services, thereby propel-
ling revenue growth and bolstering profitability.
Moreover, a sterling reputation for excellence in customer service serves as a potent catalyst for enhanc ing our brand equity and fortifying our foothold in the market, thus turbo charging our expansion endeavors. Beyond the realm of our customers, our strategic compass extends its ambit to encompass the welfare of our valued employees, investors, and partners alike. We are steadfast in our commitment to fostering a nurtur- ing work environment that serves as a crucible for talent incubation, fosters a culture of innovation, and fosters collaboration. Similarly, we are unwavering in our resolve to deliver sustainable retums to our esteemed investors, thereby validating their unwaver- ing faith and patronage.
Furthermore, we hold in high regard the pivotal role played by fostering robust partnerships with our suppli- ers, regulators, and other key stakeholders, as we firmly believe that it is through mutual trust and collaboration that we can collectively scale new heights of success.
In essence, our business strategy is a tapestry woven from myriad threads, each representing a commitment to creating value and fostering growth for all stakehold- ers. It is a symphony that harmonizes the chords of customer satisfaction, innovation, and operational excellence. Through the unwavering adherence to this ethos, we stand resolute in our conviction that we shall not only achieve but surpass our overarching objective of sustainable and profitable growth.
Corporate Social Responsibility
Pragati Insurance Limited Corporate Social Responsibility
Pragati Insurance Limited recognizes importance of CSR in social and economic development of the Country. Through the process of implementing CSR, it focuses on quality work environment, wellbeing of the workforce and their families as well as society at large. By CSR, it spells out, as follows, its commitment to achieving trustworthy relationship with stakeholders.
- Our most valuable asset is our reputation that is achieved through years of dedication towards receptive working and social environments that fosters ethical and honest relationship both internally and externally,
- The company actively encourages best business ethics and anti-corruption measures across the entire company that involves participation from all staff members.
- Our insurance products and services are being designed and delivered in the way that satisfies the need of the clients. It is readily accessible and beneficial to the poor and other marginalized section of the population,
- The company has its standard recruitment procedure to ensure transparent and quality employment selection process. It focuses on employee skill development and fosters employee career advancement through providing training and career guidance.
- Like other business, it always targets the achievement of goals of profitability in ethical ways that honor our stakeholders and the environment,
- It creates and maintains standard working environment that encourages avoiding needless wastage of resources such as unnecessary consumption of energy and unnecessary paper printing etc.,
- With branches in most of the cities and mofussil areas in the country, Pragati Insurance has been instrumental in creating job opportunities for our youth, thereby contributes in poverty reduction and economic growth,
- Our contribution to the national exchequer is significant as it shows the strength and character of our hard work in the business community in the country. We have deposited 272.97 million to the Government Exchequer as Corporate Income Tax, Withholding Tax, Stamp Duty and VAT.
- We recognize that sports activities are essential for the growth of our youth and the country’s sporting activities. In light of this, we have been a stakeholder to sports and sporting activities in Bangladesh through our sponsorship and consultancy to many sporting ventures.
- We support Insurance Development & Regulatory Authority (IDRA) in its effort to promote insurance activities and insurance awareness in the country. We actively participate in various activities such as seminars, fairs and rallies to help promote the process,
- As one of the leading and oldest insurance companies in Bangladesh, we are conscious of the Company’s social responsibilities towards people in need for our assistance, especially during of economic and natural catastrophic disasters. We have actively taken part in this social development and capacity building process through the Prime Minister's Relief and Welfare Fund.
প্রগতি ইন্স্যুরেন্স লিমিটেড
সেবা প্রদান প্রতিশ্রুতি
(CITIZEN CHARTER)
প্রগতি ইন্স্যুরেন্স লিমিটেড বাংলাদেশের একটি অন্যতম শীর্ষস্থানীয় নন-লাইফ বিমা কোম্পানি। এই নন-লাইফ বিমা কোম্পানিটি ১৯৮৬ সালে বাংলাদেশের একদল নবীন বিশিষ্ঠ ব্যবসায়িক উদ্যোক্তা দ্বারা প্রতিষ্ঠিত হয়। বর্তমানে কোম্পানিটি বাংলাদেশের উভয় শেয়ার বাজারে তালিকাভুক্ত এবং ‘এ’ শ্রেণীর অর্ন্তভুক্ত।
- নিম্নে কোম্পানির সেবার মুল্য ও পরিশোধ পদ্ধতি এবং সেবাদান সময়সীমার একটি সারসংক্ষেপ দেওয়া হলো :-
| ক্রমিক নং | সেবার নাম | সেবার মুল্য ও পরিশোধ পদ্ধতি | সময়সীমা |
|---|---|---|---|
| দাগ্রহন | |||
| ১ | নৌ, ওভারসীস মেডিক্লইম, মটর, ব্যক্তিগত দুর্ঘটনা এবং অন্যান্য ব্যক্তিগত পর্যায়ের বীমা কভার নোট/সার্টিফিকেট/ পলিসি | বিধি মোতাবেক নির্ধারিত মুল্যে | প্রস্তাব প্রাপ্তির পর প্রস্তাব গৃহিত হলে প্রিমিয়াম প্রাপ্তি সাপেক্ষে তাৎক্ষনিকভাবে/সর্বোচ্চ ১(এক) কার্য দিবসের মধ্যে ইস্যু করা হয়। |
| ২ | অগ্নি, প্রকৌশলী, এভিয়েশন এবং অন্যান্য বানিজ্যিক বীমা কভার নোট/ পলিসিপলিসি | বিধি মোতাবেক নির্ধারিত মুল্যে | প্রস্তাব প্রাপ্তির পর প্রস্তাব গৃহিত হলে প্রিমিয়াম প্রাপ্তি সাপেক্ষেতাৎক্ষনিকভাবে অথবা অনধিক ৩(তিন) কার্য দিবসের মধ্যে ইস্যু করা হয়। |
| ৩ | নবায়ন নৌটিশ (বীমা কভার নোট/সার্টিফিকেট/পলিসি) | বিনা মুল্যে | পলিসি মেয়াদ উর্ত্তীন হবার নূন্যতম ৩০(ত্রিশ) দিন পূর্বে প্রদান। |
| দাবী নিস্পত্তি | |||
| ১ | সার্ভেয়ার নিয়োগ | বিনা মুল্যে | দাবী অবহিতকরনের সাথে সাথে বা ১(এক) কার্য দিবসের মধ্যে। |
| ২ | দাবী নিস্পত্তি | ক্রসড চেকের মাধ্যমে | প্রয়োজনীয় সকল কাগজপত্র এবং জরিপ প্রতিবেদন প্রাপ্তির পর ৯০ (নব্বই) দিনের মধ্যে। |
বীমা সেবা সম্পর্কিত আরো বিস্তারিত তথ্য জানার জন্য প্রতিষ্ঠানের শাখা কার্যালয় অথবা প্রধান কার্যালয়ের সাথে যোগাযোগ করা যেতে পারে।
বীমা সেবা সম্পর্কিত কোন অভিযোগ কিংবা সুপারিশ থাকলে স্থানীয় শাখা প্রধানগণ অথবা সংশ্লিষ্ট কর্তৃপক্ষকে অবহিত করা যেতে পারে। এ ছাড়াও এতদ্ববিষয়ে নিম্নেবর্ণিত ঠিকানায় যোগাযোগ করা যেতে পারে।
- ১ম পর্যায়ে :-
- (ক)
- সহকারী ব্যবস্হাপনা পরিচালক
- শাখা নিয়ন্ত্রন বিভাগ
- প্রগতি ইন্স্যুরেন্স লিমিটেড
- প্রধান কার্যালয়, ২০-২১, কাওরান বাজার, ঢাকা-১২১৫।
- ফোন : ৮৮০-২-৫৫০১২৬৮০-২।
- (খ)
- সিনিয়র ভাইস প্রেসিডেন্ট
- দায়গ্রহন বিভাগ
- প্রগতি ইন্স্যুরেন্স লিমিটেড
- প্রধান কার্যালয়, ২০-২১, কাওরান বাজার, ঢাকা-১২১৫।
- ফোন : ৮৮০-২-৫৫০১২৬৮০-২।
- ২য় পর্যায়ে :-
- (ক)
- মূখ্য নির্বাহী কর্মকর্তা
- প্রগতি ইন্স্যুরেন্স লিমিটেড
- প্রধান কার্যালয়, ২০-২১, কাওরান বাজার, ঢাকা-১২১৫।
- ফোন : ৮৮০-২-৫৫০১২৬৮০-২।
- ৩য় পর্যায়ে :-
- (ক)
- চেয়ারম্যান
- প্রগতি ইন্স্যুরেন্স লিমিটেড
- প্রধান কার্যালয়, ২০-২১, কাওরান বাজার, ঢাকা-১২১৫।
- ফোন : ৮৮০-২-৫৫০১২৬৮০-২।
